HOW TO CASH OUT YOUR WINNINGS
Jackpot collection (Boloto, Royal 5, Lotto 5/5)
Where to claim:
Winners must collect their prize in person at the LISA headquarters.
Appointment:
A LISA agent will phone you to set a date, or call us first if you prefer.
Bring with you:
Government photo ID (CIN, NIF, or passport)
Your winning ticket SMS or the phone & SIM that placed the bet
At HQ you will:
Fill out a winner’s form
Complete a brief verification interview
Take an official photo
Your jackpot is credited to your LISA wallet automatically. Part of it can be withdrawn on the spot; the balance is wired according to your choice (bank transfer or staged cash-out).
Jackpot prizes are strictly personal and cannot be claimed by anyone else.
Cash-Out Options for All Other Wins
MonCash transfer (Instant)
Move funds to your MonCash wallet. On your phone, dial *888*3*3# SEND. You can also transfer through the LISA App. Use them 24/7 for top-ups, purchases, or sends.
SogeXpress cash pick-up (Same-day)
Secure code sent to your phone; show ID at any authorized branch and receive cash.
NatCash transfer (Instant)
Move funds to your NatCash wallet. You can also transfer through the LISA App. Use them 24/7 for top-ups, purchases, or sends.
Send to another LISA player (Instant)
Transfer winnings to a friend’s LISA wallet.
Leave in LISA wallet (No expiry)
Keep balance ready for future draws.
Secure your wallet with a PIN
Create or change PIN: Dial *888*4*1# → Enter 4-digit PIN → Confirm
Need a reset? Call our support line; once we confirm your identity, an agent will clear the PIN so you can set a new one.
Claim Deadline
All prizes must be claimed within 90 days of the draw date.
After 90 days, any unclaimed amount is forfeited and LISA bears no further liability.
FIND AN AGENT NEAR YOU
Over 100 MonCash, NatCash & SogeXpress locations at your fingertips.
*Once payments are made, LISA Lotto will not be responsible for any losses. Keep your 4-digit LISA PIN private;
LISA is not responsible for funds once they’re transferred or paid out.
Enjoy your winnings and good luck in the next draw!