All BOLOTO, ROYAL5 JACKPOT, and LOTTO5P5 winners must visit our headquarters to claim their prize.
The winners will be contacted by telephone by a LISA customer service agent to set up an appointment, or the winner can contact us directly.
A valid identity document with a picture (CIN, NIF, passport)
The winning ticket (SMS) or the winning phone + SIM.
The winner will have to fill out the winner’s form and will have his picture taken.
[The JP amount is automatically credited to the winner’s account – a portion of that amount is cashable by the user and the other portion needs to be processed by LISA]
The winner will decide to receive the funds per check or a wire transfer.
Any prize may not, under any circumstances, be claimed by another player.
For all other winners, your LISA’s account will be credited for cashed out at any of our partners.
You can transfer your funds to your MonCash account to use as pleased (top up main account/pay merchands/ send funds to 3rd party…) the service is available 24/7.
For amounts from 4,000G and up LISA covers the MonCash cash-out fee.
You can cash out with Sogexpress following a safe and secure process.
You can transfer your winnings to another user, allowing a friend to experience the world of gaming with LISA.
You can store your winning in your LISA wallet to play in future draws.
What You Need
Create a secure PIN code : *888*4*1# [4 digits to enter – validate transaction ]
If User needs to reset, he will have to call the call center, and once identified an Agent will reset the PIN for the user to create a new one.
Prizes must be claimed within a period not exceeding ninety (90) days from the date of the draw. After this period, LISA declines all responsibility for the payment of this premium. In such case, the Player agrees to be forfeited of all rights in relation to this winning ticket.